Industry: Healthcare | Location: Richmond, VA | Size: 120 employees
The Challenge
A regional healthcare network with 5 practice locations in the Richmond metro area was struggling with HIPAA compliance gaps, aging server infrastructure, and inconsistent IT support from their previous break-fix provider. Patient data was stored across multiple systems with no centralized security monitoring.
The Solution
BrightWorks IT performed a comprehensive HIPAA risk assessment, identifying 34 compliance gaps. We implemented a phased remediation plan including: encrypted cloud backup for all patient data, endpoint detection and response (EDR) across 85 workstations, network segmentation between clinical and administrative systems, Microsoft 365 with Azure AD for identity management, and 24/7 security monitoring.
The Results
100% HIPAA compliance achieved within 90 days. 67% reduction in IT support tickets. 99.99% uptime across all 5 locations. $45,000 annual savings compared to previous break-fix costs.