Services

Technology Outsourcing – The concept of outsourcing computer support has matured to the point where most businesses rely on external resources to meet their technology support needs. Experience has shown that single vendor accountability provides the best solution in this day and age of sophisticated technology systems. The scarcity and expense of qualified in-house personnel fuels the need for a trusted resource such as BrightWorks IT. As a company we offer an all-in-one relationship with products and services that get the job done. Whatever your needs are, we can meet them by either working with your existing support staff or becoming your Technology Department. Outsourcing can help fix technology costs for annual budgets while providing the peace of mind of knowing that there are knowledgeable, well trained technicians available for support.

BrightWorks IT offers a complete range of network solutions utilizing the most cutting-edge management tools. With BrightWorks IT as your managed services solution, you have a single point of contact for all networking needs. While we provide a wide range of services for our clients, our core offerings are strategically selected to cover areas required to meet the specific needs of each client, individually.

Our staff of experienced professionals are consistently trained and retrained on the most innovative technology. We work with vendor solutions proven in the widest range of IT environments; solutions that pass our tough, real-life evaluation process and actually solve your challenges without introducing new ones.

The challenge of keeping your network secure has never been greater or more important to your business. With extensive practical experience and knowledge of the latest network security technology, BrightWorks IT will help you protect your business assets from hackers, viruses and all forms of attack.

LIt is of paramount importance to every client that, no matter what, their critical data is safe and accessible. Data recovery is a delicate business, but two things are certain: the first recovery attempt is the best opportunity for success; and the recovery company you choose can greatly impact the outcome. We offer the most reliable and certified secure data recovery service. It is BrightWorks IT’s mission to optimize the chances of a successful data recovery while offering the ultimate customer service experience.

Some causes of data loss that we are here to help with include:

Water Damage, Deleted File, Data Corruption, Crashed Hard Drives, Accidental Damage, Viruses. Electrical Surges

Pro Tip: Watch out for signs and symptoms of a failed or failing hard drive.

Strange noises coming from the drive
Computer displays unknown errors
Failure of drive to boot up
Data missing from your drive
Sudden occurrence of crashes
Blue screen of death
Partitions of drive are damaged or corrupt
Water damage, fire, electrical surge

BrightWorks IT gives you the flexibility and power to create a backup that will meet your need. Backup your MS Outlook daily to 6 global data centers. Backup your entire computer to a USB drive nightly or backup My Documents to your iPod each hour or engage LiveProtect™ to have BrightWorks IT watch our files and provide continuous real-time data protection. You save it we back it up offsite invisibly and automatically, keeping an unlimited version history that lets you roll-back to any point in time. BrightWorks IT provides Big-Business IT best-practice for the little guy true multi-destination, multi-schedule backup that can be adapted to meet your needs but at consumer price. BrightWorks IT is a software as a service billed at a low monthly subscription. A basic annual subscription costs less than most stand-alone backup software packages let alone a tape-drive or an external hard-drive.

BrightWorks IT doesn’t limit you in the way many online backup providers do – we believe that our cloud space is yours and should be used however you like. Purchasing cloud space with Information Systems Division Inc. means that you can use it however you like. Your server cloud space doesn’t have to be used with a server, it can still be used for file and folder and file servers too.

Multi-destination backup – Use BrightWorks IT to backup your local data to any destination, anywhere. Including external hard drives.

Online backup is invaluable but simply put cannot protect your entire computer. Using BrightWorks IT local backup system, you can backup your entire computer, open/locked files and operating system files to any local medium, whether it is an external USB drive, a local network location, a USB stick or an iPod.

Best of all, BrightWorks IT will make sure your back ups meet all security compliance standards. You can visit our security compliance page for more details.

Email can travel a long way before it hits your inbox. With BrightWorks IT’s email encryption service, you’ll avoid prying eyes along the way. With one click your message will be secured when it leaves your mailbox. Only the authorized can read the message.

Email encryption keep sensitive data such as credit cards and customer data from leaving your organization. Enforced content policies prevent sensitive data such as credit card numbers, social security numbers, PHI / HIPAA data, customer lists and other confidential information from being sent by email. Policies can automatically encrypt, quarantine, or even block certain outbound emails based on their content, sender, or recipient.

BrightWorks IT Email Security offers true mailbox-to-mailbox security, no matter where your email goes in between, keeping your confidential communications safe and regulatory compliant.

E-mail servers are an integral part of a business’s ability to succeed in today’s environment. A critical services database that changes very often, such as messaging and collaboration data, should be fully protected by a well-tested backup solution. However, back-up devices can also fail leaving the client with serious problems. Standard repair utilities within the mail applications can cause further damage if media failure or structural damage has occurred. In fact, these routines will often increase the damage.

The Experts at BrightWorks IT have extensive experience with recovering Outlook data from damaged Exchange databases and failed email servers.

Our engineers can:

Recover the critical information stored in your Exchange Server database or repair the database file itself.
Repair corrupt Microsoft Exchange Databases.
Extract mailboxes from offline or damaged Exchange Databases
Convert OST files to PST files
Recover mailbox components: emails, attachments, contacts, calendar, tasks.

BrightWorks IT can come to you and repair your PC and we have Walk-In Repair Centers in select locations, providing full service and support for your technology needs. Whether it is a server, workstation, firewall, switch, router, printer, monitor, or other piece of your company’s IT infrastructure we will make a concerted effort to fix it or be in the position to replace it quickly.

When you’re computer slows down, you get less done. Whether it’s because of a malware infection, a virus, antiquated hardware, or simply software that takes up too many of your system’s resources, bring it in to one of our technicians and they will find a solution that will get your computer working like new. If we you’re in the market for a new system, we caring a range of Desktops and Laptops to fit the needs of most home and small business users. If we don’t have what you are looking for we can special order it!

BrightWorks IT has been recognized as a company that provides high-quality technology support and equipment. Our locations have been voted the “Best of the Best” in Computer Sales and Service by the local communities they serve.

What if your lost you server? How long can you afford to not have that server accessible? It’s not enough to have backup. You MUST be able to conduct your business while systems are recovered BrightWorks IT works closely with you to establish and implement successful business continuity solutions so you can continue operating in the event of a failure.

Most think Business Continuity is the same as having a backup and restoring files. It is so much more.

If you are only backing up your data and a failure occurs, how fast could you recover your ‘entire’ business? File backup and recovery only restores data after your systems have been rebuilt and applications re-installed. While this recovery is going on, could your customer support team help your customers? Could you manufacture your product or offer your services? Many businesses that cannot perform these tasks after a failure may never recover or even go out of business.

A Disaster involving your entire site is a whole other problem.

BrightWorks IT can work with you to establish a Business Continuity and Disaster Recovery Plan that will meet the needs of your business in the event a failure occurs. We will then implement the plan so that you can continue doing business after any failure.

Do you know if your business is vulnerable to security threats? Getting you prepared to face a threat and mitigate the damage is what we do best, not to mention helping you to minimize your security risks.

With all the broadcast news talking about security breaches, how secure is your IT infrastructure?

Data breaches and viruses/ransom-ware attacks against businesses are on the rise and will continue to get worse. Most business owners think this only affects major players, like national retail chains or financial institutions, but the truth is that small to medium businesses are the most targeted despite what you read in the press.

Are you aware of the security measures in place at your office or any holes due to changing standards?

Do you have a plan in place should you have a breach?

Do you know what to do to assess the damage and to make the changes to protect the data going forward?

If you’ve already broken out in a cold sweat, don’t worry, help is just around the corner. We have experience evaluating office environments for security, finding holes and putting a plan in place to remediate the issues.

There are many threats that could affect your business: software attacks, theft of intellectual property, identity theft, theft of equipment or information, sabotage, and information extortion. BrightWorks IT can work with you to put systems in place to help prevent a threat, monitor and detect potential threats, and handle the damage caused by a breach.

Can’t stand highly technical management and cumbersome maintenance of your applications, email, etc.? In the cloud, there’s no limit to what your business can achieve quickly and easily.

Today many of the applications running on your phone or computers are all accessing the data from a cloud environment. Think of “Cloud” as services you don’t have to manage. Cloud solutions allow your teams to be mobile and productive. Since the data is in the cloud environment it can be accessed from anywhere provided you have an internet connection.

A cloud service can dynamically scale to meet the needs of your business. You no longer have the headache of managing and maintaining cumbersome in-house solutions.

BrightWorks IT can help you decide if cloud solutions will work for you.

Are you struggling with how to meet federal guidelines? Let BrightWorks IT assist you in implementing appropriate safeguards to bring your level of risk to be acceptable and compliant.

If you are a health care provider you are required to be HIPAA compliant. Let BrightWorks IT assist you by conducting a HIPAA risk analysis. We will review your current business IT infrastructure.

It’s not enough to evaluate your office to make sure your systems are HIPAA compliant, but it has to be secure wherever the records are transmitted: operations, insurance, legal, HR, compliance, administration and IT. BrightWorks IT will help define the risk analysis goals, evaluate your infrastructure, identify the vulnerabilities and exposures, identify the risk level, and identify a plan to review the risk analysis process going forward.

Compliance isn’t always easy, but BrightWorks IT can help by conducting a HIPAA risk analysis of your business.

Looking to grow your business? How flexible is your current IT infrastructure? BrightWorks IT can design a solution to consolidate your hardware that prepares you for today and sets the stage for tomorrow.

Today everyone wants to get more for less. Setting up your IT environment to be virtualized has several benefits: cost savings, increased security and it’s all centrally controlled. There are several reasons to virtualize:

Simplify your IT infrastructure by making your business more efficient and cost effective. Allows you to grow. Optimize use of resources. Multiple servers on a single piece of hardware make the best use of memory and processors.
Improve Recovery – by virtualizing the systems in your business, if a desktop gets corrupted the data is secure and the system can be refreshed without having to recreate the data or impact the productivity.

Overwhelmed with deciding what IT changes you need to investigate let alone implement? BrightWorks IT can help develop an integrated IT strategic plan that will help your business today and in the future.

Sometimes poor planning is often worse than no planning at all for a business!

Many businesses contact a consulting firm or engage with a strategic planner when they are stuck and are not sure what their next steps should be to solve a problem. With all the new IT technologies out there today and new ones coming out monthly, how does a business decide what is best for them and fits into their budget? Some businesses wait and see, others jump to new technologies and find out that it is not a fit for their business and they waste money and time.

Maximize your efficiency by letting us handle your information technology infrastructure. Take advantage of our experience and put multiple professionals to work for you. Extinguish costs by doing all of this for less than the cost of hiring a single individual to your staff.

We are proud to be able to offer some of the only commercial data center options available to our clients. Our geographic location offers a multitude of benefits from a global perspective. And because these are our datacenters, we offer this for a fraction of the price of our competitors.

Make your next hardware or software purchase with us. Take advantage of our wholesale supply channels and deliver the brand names you know and respect to your business. Brands like; Dell, HP, Lenovo, Microsoft, and so many many more.

Virtual Chief Technology Officer (vCTO) and Virtual Chief information Office ((vCIO) services ensure a C-Level leader takes the time to understand your business’s goals and challenges and creates a technology roadmap that helps you accomplish these goals through the right technology. What’s more, a vCTO/vCIO ensures your IT runs at peak performance and can manage large-scale projects such as cloud migrations and network infrastructure deployments.

Many small businesses can’t afford the costs of hiring a CTO. With our vCTO services, you spend a fraction, and still get an entire team of technology experts on call whenever you need them. Invest in your business with a VCIO/.vCTO. Keep your technology up to date and secure.