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Careers at BrightWorks IT
We're building something special — a national IT company with a local heart. If you're passionate about technology and helping businesses succeed, we want to hear from you.
Why Work at BrightWorks IT?
BrightWorks IT isn't your typical managed service provider. We were built by bringing together the best local IT companies across the country, and that means you get the best of both worlds: the resources, training, and career growth of a national company, with the culture, community, and personal relationships of a local team.
Our people are our product. When a client calls BrightWorks IT, they're calling you. That's why we invest heavily in our team — through certifications, mentorship, competitive compensation, and a culture that values work-life balance as much as technical excellence.
Whether you're a seasoned engineer looking for your next challenge or an early-career technician ready to learn and grow, BrightWorks IT is a place where your skills are valued, your growth is supported, and your work makes a real difference for the businesses you serve.
What We Offer
Career Growth
Clear advancement paths, mentorship programs, and the opportunity to specialize in areas like cybersecurity, cloud architecture, or vCIO consulting.
Certification Support
We cover the cost of industry certifications — CompTIA, Microsoft, Cisco, and more — plus paid study time and exam fees. Your growth is our investment.
Collaborative Culture
With six offices nationwide, you're never alone on a tough problem. Our teams share knowledge, collaborate on projects, and support each other daily.
Modern Tools & Stack
Work with enterprise-grade tools including ConnectWise, Datto, SentinelOne, and Azure. No outdated tech — we invest in the platforms that make your job easier.
Work-Life Balance
Flexible schedules, remote work options, generous PTO, and a team that respects your time. We know that rested, happy people do the best work.
Competitive Compensation
Competitive salaries, health/dental/vision insurance, 401(k) with company match, and performance bonuses. We take care of our people.
Current Openings
We're growing across all of our locations. Find the role that's right for you.
Level 3 Technical Lead
Skills: Active Directory, Axcient, Azure AD, Client Escalations, Conditional Access, ConnectWise Automate, ConnectWise Manage...
| Reports to: VP of Operations
About Brightworks IT
Brightworks IT is a growing managed services provider delivering IT support, cybersecurity, and cloud services to hundreds of clients across the Northeast, Mid-Atlantic, and Midwest. Our regional offices support law firms, manufacturers, healthcare organizations, staffing agencies, and professional services clients with proactive IT management and responsive expert support.
About the Role
We are hiring a Level 3 Technical Lead to be the senior technical anchor for our Richmond team. You will own our most complex client escalations, mentor Tier 1/2 engineers, and act as the point of contact for our largest and most technically demanding accounts. You are the person the team calls when the fix isn't in the runbook — server migrations, network redesigns, Active Directory rebuilds, security incident response, and the difficult client conversations that come with them.
What You Will Do
- Own
- Escalations: Serve as the highest technical escalation point for the Richmond team; take ownership of the tickets that
- Tier 1/Tier 2 can't resolve and drive them to closure Lead
- Projects: Scope, plan, and execute infrastructure projects — server deployments, M365 tenant migrations, network refreshes, firewall replacements, backup/DR implementations Mentor the
- Team: Coach mid-level engineers through hard problems; review their work, run tech-share sessions, and raise the technical bar of the office Client
- Relationships: Act as the trusted technical advisor for a portfolio of key accounts, including quarterly reviews, roadmap conversations, and standards enforcement Architecture & Standards: Contribute to Brightworks' standards for Windows
- Server, M365, networking, security tooling, and backup; help shape how we deliver at scale Security Incident
- Response: Lead investigation and remediation of EDR incidents, phishing events, and account compromises, working alongside our SOC partner Own the Hard Tickets: Manage a complex ticket queue in ConnectWise
- Manage; document thoroughly, communicate proactively, and hit SLA on P1/P2 work
What You Bring
- 5+ years in IT support, systems engineering, or MSP environments — with at least 2 years at a senior/lead level Deep expertise in Windows Server (2016–2022), Active Directory, Group Policy, DNS, DHCP, Certificate Services Advanced Microsoft 365 administration — Exchange Online, Entra ID (Azure AD), Conditional Access, Intune, SharePoint, Teams
- Strong networking background — firewalls (SonicWall, Fortinet, Meraki), VLANs, VPN (site-to-site + client), routing/switching fundamentals
- Experience leading infrastructure projects end-to-end — scoping, planning, executing, documenting
- Comfortable owning client-facing conversations — you can explain a technical trade-off to a non-technical executive without losing either side Hands-on with RMM/PSA tooling — ConnectWise Manage, Kaseya, Datto RMM, ConnectWise Automate
- PowerShell proficiency for automation and administration Ability to work onsite in
- Richmond with occasional travel to client sites in the region
Preferred Qualifications
- Microsoft certifications (MS-102, AZ-104, AZ-500, or MCSE) CompTIA Security+, CySA+, or equivalent Experience with
- SentinelOne, CrowdStrike, or similar EDR platforms Familiarity with
- Datto BCDR, Veeam, Axcient for backup/DR Prior MSP experience — you understand ticketing, dispatch, and utilization targets Experience with VMware/Hyper-V virtualization
What We Offer
- Competitive salary — $95,000 – $130,000 annually, based on experience and location Certification reimbursement and paid study time
- Health, dental, and vision insurance 401(k) with company match
- Real leadership opportunity — you will shape how the Richmond office operates
- Direct exposure to executive leadership; growth path into Principal Engineer or Regional Technical Manager Brightworks IT is an
Equal Opportunity
employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply for Level 3 Technical Lead
Help Desk Technician
Skills: Customer Service, DHCP), DNS, Microsoft 365, Networking (TCP/IP, it security, troubleshooting, active directory, netw...
About Brightworks IT
Brightworks IT is a leading managed services provider (MSP) delivering comprehensive IT solutions to businesses across the Northeast and Mid-Atlantic. We support hundreds of clients across diverse industries, providing proactive IT management, cybersecurity, cloud services, and responsive technical support.
About the Role
We are hiring a Help Desk Technician to join our front-line support team. You will be the first point of contact for our managed services clients, providing remote and occasional onsite technical support across a wide range of IT environments. This is a hands-on technical role where you will troubleshoot, resolve, and document issues daily — from password resets and email problems to server alerts and network connectivity issues. You will work within a structured dispatch and escalation framework, collaborating with senior engineers on complex problems.
What You Will Do
- Provide Tier 1/Tier 2
- Support: Respond to inbound service requests via phone, email, and ticketing system (ConnectWise Manage), resolving issues within SLA targets Troubleshoot Across
- Environments: Diagnose and resolve issues related to
- Windows workstations and servers, Microsoft 365, Active
- Directory, networking, printers, VPN, and line-of-business applications Manage Tickets Effectively: Document all work thoroughly in
- ConnectWise, maintain accurate time entries, update ticket statuses, and escalate appropriately when needed Support Microsoft 365: Administer Exchange
- Online, Teams, SharePoint, OneDrive — including user provisioning, mailbox management, and license assignments Monitor & Respond to
- Alerts: Triage RMM alerts (Kaseya/Datto) for disk, CPU, memory, backup failures, and endpoint security events Perform Onsite
- Work: Travel to client sites as scheduled for hardware deployments, network installations, and hands-on troubleshooting Follow Security
- Protocols: Adhere to client security policies, handle MFA/SSO issues, and escalate potential security incidents to the SOC team Contribute to
- Documentation: Update IT Glue and internal knowledge base articles with solutions, procedures, and client-specific configurations
What You Bring
- 1–3 years of experience in a help desk, IT support, or MSP environment Strong knowledge of Windows 10/11, Windows Server 2016–2022, Active Directory, Group Policy Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, Azure AD/Entra ID)
- Solid understanding of networking fundamentals — TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi
- Experience with RMM tools (Kaseya, Datto, ConnectWise Automate) and PSA ticketing systems (ConnectWise Manage)
- Excellent customer service skills — you are patient, clear, and professional with non-technical users
- Ability to prioritize and manage multiple open tickets in a fast-paced environment Reliable transportation for onsite visits
Preferred Qualifications
- CompTIA A+, Network+, or Security+ certification Microsoft certifications (MS-900, AZ-900, MD-102)
- Experience with EDR/XDR platforms (SentinelOne, CrowdStrike)
- Familiarity with backup solutions (Datto, Veeam, Axcient) PowerShell scripting experience
What We Offer
- Competitive salary based on experience Certification reimbursement and study time
- Health, dental, and vision insurance 401(k) with company match Structured career path from Help Desk → Systems Engineer → Senior Engineer
- Supportive team environment with mentorship from experienced engineers Brightworks IT is an
Equal Opportunity
employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply for Help Desk Technician
Account Manager
Skills: it security, upselling, helpdesk, account management, client success, sales, managed IT services, windows azure platf...
About Brightworks IT
Brightworks IT is a leading managed services provider (MSP) delivering comprehensive IT solutions to businesses across the Northeast. With multiple subsidiary brands and a growing national footprint, we provide managed IT services, cybersecurity, cloud solutions, and strategic technology consulting to small and mid-market organizations.
About the Role
We are looking for a driven and relationship-oriented Account Manager to serve as the primary point of contact for a portfolio of managed services clients. You will own the full client lifecycle — from onboarding and adoption through retention and expansion — ensuring our clients receive exceptional service while identifying opportunities to grow revenue. This role sits at the intersection of client success, sales, and operations. You will work closely with our technical teams, finance department, and executive leadership to deliver strategic value to every account.
What You Will Do
- Own Client
- Relationships: Serve as the trusted advisor for a portfolio of 30–50 managed services accounts, building deep relationships with key stakeholders and decision-makers Drive Account
- Growth: Identify and close upsell and cross-sell opportunities across cybersecurity, cloud, compliance, and project services — targeting 15–20% annual revenue growth per account Conduct Business
- Reviews: Lead quarterly business reviews (QBRs) with clients, presenting technology roadmaps, service performance metrics, and strategic recommendations Manage
- Renewals: Own the renewal process for managed services agreements, maintaining a 95%+ client retention rate Coordinate Service
- Delivery: Partner with helpdesk, engineering, and project teams to ensure SLA compliance and client satisfaction Resolve
- Escalations: Act as the escalation point for client concerns, driving issues to resolution quickly and professionally Maintain CRM Accuracy: Keep ConnectWise and
- HubSpot records current with account activity, pipeline updates, and forecasting data Contribute to
- Strategy: Provide market intelligence and client feedback to leadership to inform service offerings, pricing, and go-to-market strategy
What You Bring
- 3–5 years of account management, client success, or sales experience in the MSP, IT services, or technology industry
- Demonstrated track record of meeting or exceeding revenue targets and retention goals
- Strong understanding of managed IT services, cybersecurity frameworks, cloud platforms (Azure/M365), and IT infrastructure Experience with ConnectWise Manage, HubSpot, or similar PSA/CRM platforms
- Exceptional communication and presentation skills — comfortable presenting to C-suite executives
- Ability to manage multiple accounts simultaneously with strong organizational skills
- Self-starter mentality with the ability to thrive in a fast-paced, growth-stage environment
Preferred Qualifications
- Experience working at or selling for an MSP with $5M–$25M in revenue
- Familiarity with NIST, CMMC, or other compliance frameworks
- Experience managing accounts across multiple service lines (managed services, security, cloud, projects)
- Existing relationships in the SMB/mid-market IT space
What We Offer
- Competitive base salary plus uncapped commission/bonus structure
- Health, dental, and vision insurance 401(k) with company match Flexible hybrid work arrangement
- Professional development budget and industry certification support
- Collaborative, fast-growing team with a clear path for advancement Brightworks IT is an
Equal Opportunity
employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply for Account Manager
Don't see a role that fits? We're always looking for great people. Send us your resume and we'll keep you in mind for future opportunities.
Ready to Join the BrightWorks IT Team?
We're looking for talented, passionate people who want to make a difference. Apply today and build your career with a team that invests in your success.