Southeast Michigan
Managed IT Services in Southeast Michigan
Fifteen years embedded in Southeast Michigan's manufacturing and business community. Formerly Key Technology Solutions, now BrightWorks IT.
Managed IT Rooted in Southeast Michigan's Work Ethic
Formerly Key Technology Solutions (KTS), now part of the BrightWorks IT family. KTS was built in Southeast Michigan to serve the region's manufacturers, healthcare organizations, and professional services firms — businesses that measure technology by whether it helped them ship product, see patients, or serve clients that day. There was never patience for IT that was slow, overcomplicated, or disconnected from actual business operations. That directness shaped how our team works, and it carries through today under the BrightWorks IT name.
Southeast Michigan's economy is anchored by manufacturing — automotive suppliers, precision machining shops, advanced mobility companies, and aerospace component makers that operate on tight margins and tighter timelines. Downtime on a production floor doesn't just inconvenience people; it costs real money measured in minutes. Our team has spent 15 years learning how IT intersects with operational technology in these environments, and we've built our service model around the understanding that "we'll get to it tomorrow" is not an acceptable answer.
With BrightWorks IT, Southeast Michigan clients now have access to an expanded cybersecurity practice — including a 24/7 SOC and dedicated compliance specialists — plus cloud architecture resources and a formal vCIO program. The Wixom team remains your primary point of contact. The bench behind them is now significantly deeper.
IT Services for Southeast Michigan Businesses
Practical, production-ready IT services for the businesses that drive Southeast Michigan's economy.
Managed IT & Help Desk
Responsive support from a Wixom-based team that understands manufacturing schedules, second shifts, and the difference between office IT and plant-floor systems.
Learn MoreCybersecurity
Ransomware protection, network segmentation, and employee training — critical for manufacturers increasingly targeted by supply chain attacks.
Learn MoreCloud & Microsoft 365
Cloud migrations, Microsoft 365 deployments, and hybrid infrastructure for companies transitioning from aging on-premise servers.
Learn MoreBackup & Disaster Recovery
Automated backup with rapid recovery — designed to get production environments back online fast after ransomware, hardware failure, or severe weather.
Learn MoreCMMC & Compliance
CMMC readiness, NIST 800-171 implementation, and HIPAA compliance for manufacturers with DoD contracts and healthcare organizations.
Learn MorevCIO & IT Roadmapping
Structured technology planning tied to production capacity, facility expansion, and business growth — not just IT for IT's sake.
Learn MoreIndustries We Serve in Southeast Michigan
Manufacturing
Automotive suppliers, precision machining shops, aerospace component makers, and advanced mobility companies across Oakland, Wayne, and Washtenaw counties. We manage the IT infrastructure that connects the front office to the shop floor — ERP integrations, network segmentation between IT and OT environments, and backup systems that protect both business data and production configurations. Several of our manufacturing clients hold DoD contracts requiring CMMC compliance, and we guide them through the entire certification process.
Healthcare
Independent medical practices, behavioral health centers, dental groups, and specialty clinics across the Metro Detroit and Ann Arbor corridors. Southeast Michigan's healthcare organizations need HIPAA-compliant infrastructure, reliable EHR connectivity, and technology that works across multiple exam rooms and facilities. We provide all of that — plus the security monitoring and risk assessments that keep practices prepared for audits.
Professional Services
CPA firms, engineering consultancies, staffing agencies, and financial services offices in Southfield, Troy, and across the Metro Detroit area. These businesses handle sensitive client data, depend on line-of-business applications, and need technology that facilitates remote and hybrid work arrangements. We design secure, productive environments and manage them day-to-day so these firms can focus on serving their own clients.
"We're a precision machining shop — when our systems go down, the machines stop. KTS understood that from day one, and BrightWorks IT continues to. They monitor everything around the clock, and on the rare occasion something does go wrong, they're already working on it before we notice."
Tom Bakker
Operations Director, Metro Detroit Precision Manufacturing
Our Southeast Michigan Service Area
On-site and remote IT support spanning South-Eastern and South-Central Michigan, from the Metro Detroit area to Ann Arbor and beyond.
Frequently Asked Questions — Southeast Michigan IT
Frequently Asked Questions
Ready to Make IT Your Competitive Advantage?
Schedule a free, no-obligation IT assessment with our team. We'll show you exactly where your technology stands — and where it should be.
Meet Your Local Team
Real people. Real expertise. Your dedicated IT professionals.
Jeff McFarland
Senior IT Technician
Josh Saranas
Senior IT Technician
Michael Wallot
IT Technician