Co-Managed IT Services — Extend Your IT Team's Capabilities
Your IT Team Is Good — They Just Need Backup
One Person Can't Do Everything
Your IT manager handles help desk tickets, server management, security, vendor calls, and strategic planning — all at once. Nobody can be an expert in everything. They need specialized support for the areas that fall outside their core strengths.
Vacations and Sick Days Create Risk
When your IT person is out, who handles emergencies? If the answer is "nobody" or "they log in from vacation," that's a single point of failure. Your business needs IT coverage that doesn't depend on one person never taking a day off.
Projects Keep Getting Deferred
Your IT team wants to upgrade the network, roll out new security tools, or migrate to the cloud — but daily support requests consume all their time. Strategic projects sit on the backlog for months because there's no bandwidth to execute them.
Security and Compliance Need Specialized Skills
Cybersecurity, compliance frameworks, and cloud architecture require deep, specialized knowledge. Hiring a security analyst, a cloud engineer, and a compliance specialist would cost $300K+ in salary. Co-managed IT gives you access to all of those roles for a fraction of that.
How Co-Managed IT Works
You choose which responsibilities to keep in-house and which to hand off to us. The split is completely flexible and can change as your needs evolve.
Help Desk Overflow
We handle Tier 1 and Tier 2 support tickets so your internal team can focus on higher-value work. Your employees get fast support; your IT staff gets their time back.
Learn MoreSecurity Operations
We manage your EDR, SIEM, email security, and vulnerability scanning while your team handles day-to-day IT. You get enterprise-grade security without hiring a full security team.
Learn More24/7 Monitoring & NOC
Our Network Operations Center monitors your infrastructure around the clock — including nights, weekends, and holidays. We escalate to your team or handle issues directly, based on your preferences.
Learn MoreCloud & Infrastructure Projects
Need to migrate to Azure, deploy a new firewall, or redesign your network? Our engineers work alongside your team on projects that require extra hands or specialized skills.
Learn MorevCIO & Strategic Planning
Your IT person is great at operations but may not have time for strategic planning. Our vCIO develops your technology roadmap, manages vendor relationships, and presents to your leadership team.
Learn MoreCompliance Support
We handle the technical and documentation requirements for HIPAA, PCI-DSS, CMMC, or SOC 2 — working with your team to implement controls and prepare for audits.
Learn MoreWhat You Get with Co-Managed IT
Every co-managed engagement is customized to your needs. Here's what most co-managed clients include in their plan.
Why BrightWorks IT for Co-Managed Services
We Support Your Team, Not Replace Them
Some MSPs try to push out internal IT staff. We do the opposite — we make your IT person more effective by giving them the tools, backup, and specialized expertise they need. Your team stays in control.
Completely Flexible
Need full security management but want to keep help desk in-house? Done. Want 24/7 monitoring but handle projects yourselves? No problem. The split is entirely up to you, and it can change as your needs evolve.
Enterprise Tools Included
Your internal team gets access to our RMM, PSA, documentation, and security platforms — tools that would cost $50,000+ per year if purchased independently. They're included in your co-managed plan at no additional cost.
Industries We Serve
"Our IT director was drowning in help desk tickets and couldn't get to the projects that mattered. BrightWorks IT took over Tier 1 support, security management, and after-hours monitoring. Now our IT director focuses on strategy and has actually taken a vacation for the first time in two years."
Frequently Asked Questions
Frequently Asked Questions
Ready to Make IT Your Competitive Advantage?
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