Your business needs dedicated IT and network support to keep your operations running smoothly. At Brightworks IT, our network services are backed by experienced virtual Chief Information Officers (vCIOs) who bring years of expertise in leading technology strategies. We have an expert team ready to effectively address every IT-related challenge your business comes across.
Brightworks IT Connects You with Seasoned Network Specialists
You’re just a call (or click) away from our top managed IT services providers. You can expect the following services and more:
Direct collaboration with IT specialists
Forget the traditional account manager setup. With us, you get to work directly with a vCIO who has a track record of crafting and implementing IT strategies for mid-sized to large-scale organizations. Regular virtual meetings with your dedicated CIO are an integral part of how we work to ensure you have the collaborative support you need.
Rapid issue resolution
When it comes to information technology, time is of the essence. That’s why our service is built around resolving your issues as quickly as possible — in hours, not days. Our support team is available around the clock, every day of the year. They also adhere to the highest standards in the industry for response times. This means when an issue comes up, it gets addressed quickly with precision and care, reducing downtime and disruption to your operations.
Proactive network management
It’s easy to get caught up in putting out fires and miss out on strategic IT planning. Our approach flips this scenario on its head. We may hope for the best, but we always plan for the worst. This proactive support means we are always looking ahead, identifying and addressing potential IT concerns before they become problems. We help you stay one step ahead, so your network infrastructure remains resilient, functional, and aligned with your business continuity objectives.
Our Network Support Services
Discover the wide range of services available to our clients. If you are curious about any particular offering or our additional capabilities, contact us.
Always-available helpdesk
To facilitate timely access to IT professionals for troubleshooting and issue resolution, we offer round-the-clock helpdesk support, operating 24/7. Our internal team response times are consistently faster than industry averages, thanks to our streamlined ticketing system and a team trained in rapid diagnostics.
On-site support
If remote support isn’t enough for all your network requirements, our team provides on-site technical assistance for hardware repairs, network troubleshooting, and hands-on system configuration. Our certified IT providers are equipped with the latest tools and knowledge necessary to provide immediate resolution. We aim to arrive on-site within a predetermined time frame to tackle your IT and network issues.
Advanced security suite
Our security suite includes state-of-the-art antivirus solutions and firewall management. We use industry-leading software that is regularly updated to combat the latest threats and help configure ironclad firewall systems to protect against unauthorized access and ensure data integrity. This two-pronged approach fortifies your systems against most known and unknown data security threats.
Cybersecurity strategy
We approach cybersecurity with exhaustive risk assessments, threat modeling, and the implementation of defensive measures customized to your enterprise’s specific needs. We anticipate potential vulnerabilities and strengthen your systems against them to keep you ahead of digital breaches, reducing your risk profile in the process.
Network design
Our certified network engineers specialize in creating scalable and efficient network infrastructures. These experts are in charge of designing your network. We evaluate your current network architecture, identify bottlenecks, and design customized solutions that support current operations and future growth. This includes the integration of the latest networking technologies, such as high-speed wireless connectivity and cloud-based solutions.
Network administration
To ascertain the ongoing health and productivity of your network, we make regular updates to network software (patches), test network performance, and perform maintenance of servers and workstations. We employ advanced monitoring tools to detect and address issues proactively, maintaining optimal network performance and reducing the likelihood of disruptions.
Remote monitoring and alerts
We keep an eye on your servers and workstations at all hours, year-round, using advanced monitoring tools that track performance and spot unusual activity. If something is not right, like a dip in performance or an about-to-occur security breach, we get instant alerts. This way we can jump into action right away — often before you even notice there is a problem.
Vendor management
Managing hardware and software subscriptions can be a full-time job. We take that off your hands. Our service includes sourcing the best tools for your needs, negotiating prices, and handling renewals. This way, you get the tech you need without the extra work — and often at a better price.
SIEM and SOC services
For next-generation threat response, we offer SIEM (Security Information and Event Management) and SOC (Security Operations Center) solutions. SIEM provides real-time analysis of security alerts, while SOC involves a team of security experts monitoring and analyzing your organization’s security posture on an ongoing basis. Together, they create a formidable defense against cyber threats.
Managed backups
Data loss can be a nightmare. We design cloud computing and on-premises backup solutions based on your Recovery Point Objective (RPO) and Recovery Time Objective (RTO) goals. RPO tells us how often to back up your data to avoid significant loss, and RTO tells us how quickly we need to restore your data and systems after a problem to keep your business running with minimal downtime.
Cloud services
We help you make the most of leading cloud platforms such as AWS, Azure, IBM, Salesforce, Oracle, and Google Cloud. Our service is not one-size-fits-all. We customize cloud solutions considering your unique business size, industry, and specific operational needs to help you optimize performance. From the initial blueprint to the final roll-out, we handle the detailed setup and integration of your cloud environment.
Choose a Dedicated Network Support Company for Increased Productivity
If you have concerns related to your IT and network capabilities, we’re here to help. At Brightworks IT, our network and IT experts will take a close look at your existing IT setup to understand the technology you are currently using, identify any challenges you are facing, and isolate areas that can be improved. We will also discuss what you are hoping to achieve with your technology — be it streamlining your day-to-day tasks, scaling your IT infrastructure, or something else. To get started, simply call (844) 333-2948 or fill out our online form.