IT infrastructure is the backbone of any modern enterprise. Whether you are a business organization or a non-profit, technological components are necessary for you to function and achieve your objectives. Brightworks IT can help this system — which may include the following elements — run as smoothly as possible without your team having to lift a finger.
- Hardware: Servers, computers, and networking equipment
- Software: Operating systems, applications, and management tools
- Network systems: LANs, WANs, internet connectivity, and cloud services
- Data storage and security systems
Our expertise spans the entire lifecycle of IT infrastructure, from the strategic planning phase to the design, implementation, and continuous maintenance and adaptation. We support companies in managing their enterprise systems, cloud infrastructures, networks, and applications in a cost-efficient manner.
What Is IT Infrastructure Management?
Your business uses a lot of different types of technologies — as your IT manager or systems administrator, it’s our job to make sure you are using these tech resources in the best way possible. This means setting them up (e.g. installing software or setting up a network) and keeping them in good shape through regular maintenance. It also means staying on top of any updates or changes needed to keep everything current and secure. If something goes wrong, like a server going down or there’s a security breach, your IT management team from Brightworks IT resolves those issues quickly.
Another key part is making sure that the technology matches what your team needs. This means the tech should support your company’s goals, like helping you serve your customers better or making it easier for your employees to do their jobs. It’s not just about having the latest gadgets — it’s about having the right tools that help the business do well.
To that end, managing your IT-related systems includes:
- Routine maintenance and upgrades of hardware and software
- Ensuring reliable and secure network connections
- Implementing effective data backup and recovery solutions
- Overseeing IT policies, processes, and personnel training
Why Should You Outsource Your IT Infrastructure Management to Us?
Doing these tasks is not easy when you’re a small business or a start-up just getting off the ground. It takes constant monitoring, regular updates, and strategic planning to ensure that all the components are working seamlessly together. A poorly managed network, for example, can slow down your internet and cause frequent downtimes, which can be a major hindrance to daily operations. Similarly, outdated software can expose your business to security vulnerabilities, putting your data and that of your customers at risk.
This is where hiring our professional IT infrastructure management services at Brightworks IT becomes invaluable.
We bring a wealth of experience to your team
Our specialized knowledge in the IT field is not something we have picked up overnight — it comes from decades of working in this industry, dealing with different types of technology, and solving a range of technical issues.
Technology evolves rapidly, and what was cutting-edge last year might be outdated now. Our IT infrastructure managed services keep track of these changes. This hands-on experience makes us skilled at determining how the new tools or practices can benefit your specific type of organization. You might have unique needs based on your industry, the size of your company, or your budget. Our job is to understand this and recommend the right tech tools.
We help you save money in the long run
When you have a professional IT team by your side, one key benefit is reducing the chances of your systems failing. Think about it — if your computer network goes down unexpectedly, it can bring your whole business to a halt. This downtime means lost productivity, and in the business world, time is money. With regular maintenance and monitoring from our teams, the likelihood of such failures drops significantly. We keep an eye on your systems, spot potential issues early, and fix them before they turn into big problems.
Our managed infrastructure services also help you avoid emergency repairs and data recovery. If you are spending more than you need to on technology – maybe you have bought software that is too sophisticated or hardware you don’t use — our job is to assess your needs and set you up with the right tools.
We make it easy for you to focus on your core business
Instead of you or your employees spending time finding solutions for technical problems, we handle these tasks. This includes making sure your computers and network run effortlessly, fixing any technical glitches that come up, and keeping your systems up-to-date. This kind of work, while important, can be time-consuming and sometimes frustrating if you are not a tech expert.
Brightworks IT: Customizing IT Infrastructure Management to Your Business Needs
Our IT infrastructure management services cater to a wide range of industries, each with its own technology needs.
Websites and e-Commerce solutions
We help plan, deploy, and configure digital platforms with high transaction capabilities and seamless payment gateways. If you have an online retail business, we will work to:
- Speed up your website for a better customer experience
- Ensure your online store runs effectively on platforms like Shopify, Magento, etc.
- Help you comply with relevant online retail laws and regulations like Federal Trade Commission (FTC) Guidelines, Payment Card Industry Data Security Standard (PCI DSS), and Americans with Disabilities Act (ADA)
- Ensure consistent operation of your Point-of-Sale (POS) systems
- Implement systems to track and manage inventory effectively
- Keep your website and online store fully optimized for mobile users
- Provide support for tracking sales, customer behavior, and other key metrics
- Integrate different sales channels (online, in-store, mobile) for a seamless customer experience
Applications
We provide both functional and technical support for various applications. This means we help with how the application works (functional) and the technical side of things (e.g. fixing bugs). For industries like healthcare and financial services, where applications play a critical role, we help:
- Manage who can access the applications and what they can do
- Add custom features to your applications as per your requirements
- Integrate your applications with other systems and software
- Regular checks to identify potential issues before they become problems
- Evaluate and adjust the capacity of your applications to handle increased usage
- Develop strategies to quickly restore application functionality in case of major incidents
- Move your applications to cloud environments for better scalability and accessibility
- Oversee the integration and functioning of APIs within your applications
- Gather and analyze end-user feedback to guide improvements
Enterprise systems
If your organization relies heavily on technology to manage large amounts of data and you have complex IT systems that handle your daily operations, our IT systems administrator will:
- Incorporate all your systems like CRM, intranets, and collaboration tools to work together efficiently
- Supervise the operation, maintenance, and optimization of data centers for maximum performance
- Manage and update directory services for secure user authentication and access
- Support email and VoIP systems for reliable internal and external communication
- Implement intranet platforms and collaboration solutions to enhance team productivity
- Customize your CRM systems for better customer relationship management
- Plan the migration of data across different platforms or into more advanced systems
Network and security
This is a critical area for all industries. To ensure your organization’s network is not only operational but also protected from digital threats, our IT asset management teams will perform the following tasks:
- Install and configure routers, switches, and firewalls for seamless system performance
- Set up LAN, WAN, and wireless networks and perform network management
- Continuously monitoring traffic and network performance
- Manage bandwidth and network optimization
- Install and update antivirus, and anti-malware software and perform security monitoring
- Implement Virtual Private Networks (VPNs) for safe remote access
- Apply encryption standards to protect sensitive data in transit and at rest to ensure business continuity
- Implement strict access control policies and authentication protocols
- Develop and execute incident response plans for network and security breaches
- Conduct security compliance audits against standards like ISO 27001 or HIPAA
Data storage management
How you store your data directly impacts how efficiently you can access and use it. As your IT infrastructure manager, we protect this key asset by taking the following measures:
- Regularly backing up your data to prevent loss in case of system failures or cyber incidents
- Implementing plans to recover data quickly and effectively after any loss
- Evaluating and adjusting storage capacity continuously to meet your organization’s growing data needs
- Installing storage hardware like SSDs, HDDs, and RAID systems
- Managing cloud-based storage solutions, ensuring data is accessible and impregnable
- Managing the lifecycle of data from creation to deletion, complying with data retention policies
- Setting up and managing storage networks for well-organized data transfer and accessibility
Choose Experienced IT Infrastructure Management Service Providers
Eliminate the burden of managing an in-house IT team from your shoulders so you can direct your time and resources toward planning and executing your business strategies rather than getting bogged down with day-to-day IT management. Our certified experts at Brightworks IT handle everything from regular maintenance of your IT systems to resolving intricate technical issues that might come up. Our billing terms are flexible as well, with no hidden charges. Call our managed IT services at (844) 333-2948 or contact us here to chat!